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faqs

FAQS

Q:Where are you? Can I visit your factory?

A: Sure, Welcome to visit our factory at any time.
Our factory locates in Changzhou city, Jiangsu province, China, and covers a area of more than 100000m². Differ from most assembly factory, With all progress under control, we can ensure customer reliable quality and competitive price.

Q: Comparing with other suppliers what advantages do you have?

A: Honest business with professional R&D, competitive price, customer-oriented service.
See more advantages

Q: Do you have warranty?

A: Yes, bed frame 5 years, motor 2 years, controller 1 year.

Q:What about supplementary parts?

A: We can provide you with supplementary parts at any time.

Q: What about your shipping or freight?

A:We’d recommend professional freight forwarders. For personal buyers, we’d use DDP& CIF. And the wholesales, we’d use FOB, CIF, or EXW, according to your needs.

Q: What payments do you support?

A: T/T, Western Union both are acceptable, if you have other payment, please contact us.

Q: If I’m interested to your product, how can I get you?

A: The followings are the ways to get us, and welcome.
Website: www.tanhillhome.com
Mail: info@tanhill.cn
Tel: +86-519-85256603

Q: Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q: Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery.

Q: How do you make our business long-term and good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.